Privacy Policy for Cadence Pelvic Health & Wellness

Effective Date 7/16/2025

At Cadence Pelvic Health & Wellness, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose information when you engage with our services—whether in-person, via telehealth, or through our website and digital communications.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, contact details (phone number, email, address), date of birth, and emergency contact.

  • Health Information: Relevant medical history, treatment details, and other personal health information you provide during intake or treatment. This information is collected and stored securely through our electronic health record system, Healthie, which is HIPAA-compliant.

  • Payment Information: Insurance details and payment data are also processed through Healthie using secure, encrypted systems.

  • Website Data: If applicable, we may collect non-identifiable data like IP address, browser type, or usage patterns through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

  • Provide high-quality, individualized occupational therapy services

  • Communicate with you about appointments, billing, and treatment plans

  • Comply with legal, regulatory, and insurance requirements

  • Improve our services and user experience (if using a website or digital platform)

3. How We Protect Your Information

We implement appropriate administrative, physical, and technical safeguards to ensure your personal and health information is secure and protected from unauthorized access, disclosure, or misuse.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information:

  • With your consent, for example, to coordinate care with other providers

  • With insurance companies or billing services as needed for reimbursement

  • When required by law, court order, or legal process

5. Your Rights

You have the right to:

  • Access and request copies of your health records

  • Request corrections to your information

  • Withdraw consent for certain uses

  • File a complaint if you believe your privacy rights have been violated

6. Telehealth & Digital Communications

If you use our telehealth services, we use a HIPAA-compliant platform called Healthie to protect your information. Please be mindful of your privacy when engaging in virtual care (e.g., using a private space and secure internet connection).

7. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your information, please contact:

Cadence Pelvic Health & Wellness
Email: desirae@cadencepelvichealth.com
Phone: 603-703-5164